Information for the customer

contact: kontakt@beeherbs.pl, tel. 696 532 071

Data identifying the company (in particular the name, the authority that registered the business activity, the number under which the company was registered)
INSYGNIA Sławomir Bochenek, entered in the CEIDG (Central Registration and Information on Business), administered by the Minister Responsible for Economy and maintaining the Central Registration and Information on Business. Tax identification number: NIP 7341677606, REGON 121477671.

Address, e-mail address, telephone number at which the Buyer can quickly and effectively contact the company:
Contact to the company:
33-386 Podegrodzie 465, tel. 728580570, e-mail: s_bochenek@op.pl
Contact to the shop:
Piątkowa 358, 33-300 NowySącz, tel. 696 532 071, e-mail: kontakt@beeherbs.pl
We encourage you to contact us using the shop’s address details.
Address where the Buyer can make a complaint and returns
Sklep BeeHers- Leśny Zakątek
Piątkowa 358, 33-300 Nowy Sącz
e-mail: kontakt@beeherbs.pl
The total price of the goods with taxes and delivery charges
The total price for the products ordered by you and information about the payment for the delivery of the product (if applicable) can be found on the sales document and in the e-mail confirming the conclusion of the sales contract.
Method and date of payment
BeeHERBS offers you a choice of payment “in advance” (online – i.e. electronic money transfer, Blik, payment via imoje) and payment on delivery – available only in Poland. If you choose to pay for the ordered products in advance, the payment term is 24 hours from the conclusion of the sales contract. Information on your chosen payment method will be included in the e-mail message confirming the conclusion of the sales contract.

The way and the time of fulfillment of the service by the company
The total waiting time for you to receive particular product (delivery time) consists of the time for BeeHERBS to process your order and the time for the carrier to deliver the product. The delivery time for your order is calculated from the moment beeHERBS confirms the acceptance of your order for processing until the package containing the products you ordered is shipped, and it is a maximum of 1 – 7 working days.
The delivery time of the product by the particular carrier chosen by the Buyer should be added to the above time. The delivery times of the carriers from the time of pick up from beeHERBS are available on their websites. Business days are Monday through Friday excluding public holidays.

Obligation to deliver the product without defects
BeeHERBS has an obligation to provide you with the ordered product without defects.

Information about withdrawal from the sales contract
The Buyer has the right to withdraw in writing from the contract concluded with the Seller through the Store without giving any reason within fourteen days, from the date of conclusion of the contract under the Act of May 30, 2014. (Dz.U. 2014 r. poz. 827 ze zm.). In the case of written withdrawal from the contract, the Customer is obliged to return the goods within fourteen days. The right referred to above also applies to an individual who concludes a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business.
The Buyer has the right to withdraw from the contract in accordance with § 8 of the Store Regulations (available on the store’s website, further referred to as the “Regulations”). The deadline to withdraw from the contract expires after 14 days from the day:
a) on which the Buyer took possession of the goods or on which a third party other than the carrier and indicated by the Buyer took possession of the goods.
b) on which the Buyer took possession of the last of the goods, or on which a third party other than the carrier and indicated by the Buyer took possession of the last of the goods in the case of a contract requiring the transfer of ownership of multiple items that are delivered separately.
In order for the Buyer to be able to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or information sent by e-mail) and purchased in the store the goods cannot bear traces of use. The Buyer may use the ‘Template Form of withdrawal from the contract’ located at the end of this text, but this is not obligatory.
In order to meet the deadline to withdraw from the contract, it is enough for the Buyer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw.

Effects of withdrawal from the contract
If the 14-day right of withdrawal is exercised, the cost of returning the goods shall be covered by the Buyer. The Seller shall return to the Buyer the cost of the purchased goods ( does not apply to the cost of shipping the goods) immediately, and in any case no later than 14 days from the date on which the Seller was informed of the decision of the Buyer to exercise the right of withdrawal.
The Seller will return the payment using the same method of payment that was used by the Buyer in the original transaction, unless the Buyer agrees to a different solution, in any case the Buyer will not incur any fees in connection with this return.
The Seller may withhold the return of payment until he receives the goods or until he is provided with proof of their return, whichever event occurs first.
Goods shall be returned to the address: 33-300 Nowy Sącz, Piatkowa 358 immediately, and in any case no later than 14 days from the day on which the Buyer informed the Seller about withdrawal from the sales contract. The deadline is met if the Buyer sends back the goods before the expiration of the 14-day period.
The Buyer shall cover the direct costs of returning the goods, including shipping costs, possible protection of the returned goods during shipping.
If the goods, due to their nature, cannot be sent back in the usual way through a third-party carrier, the Buyer will have to bear the direct costs of returning the goods. About the estimated costs the Buyer will be informed by the Seller in the description of the goods in the Store or when placing the order.
If there is a need for a refund for a transaction made by the Buyer with a payment card, the Seller will make the refund to the bank account assigned to the Buyer’s payment card.

Complaints
In the event of a defect in the goods, the Buyer has the option of complaining about the defective goods on the basis of the warranty or guarantee regulated in the Civil Code, provided that the guarantee has been granted. Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:
a) Submit a price reduction statement
b) In the case of a significant defect – submit a statement of withdrawal from the contract
c) Demand that the item be replaced with one that is free from defects
d) Demand the removal of the defect
The Seller asks to submit complaints on the basis of warranty to the postal or e-mail address indicated in § 2 of the Regulations. 4. If it turns out that in order to consider the complaint it is necessary to deliver the goods to the Seller, the Buyer is obliged to deliver the goods, in case of a Consumer at the cost of the Seller, to the address 33-300 Nowy Sącz, Piatkowa 358. 5. If the goods are additionally covered by a warranty, information about it, as well as its conditions, is available in the description of the product in the Store. Complaints about the operation of the Store should be sent to the e-mail address specified in § 2 of the Regulations. Complaints will be considered by the Seller within 14 days. This also applies if the Buyer is an entrepreneur making a purchase for purposes unrelated to his business or for purposes related to his business activity.

Possibility of using out-of-court ways of dealing with complaints and pursuing claims,
and rules of access to these procedures

A dispute arising from a contract concluded between the Buyer and the Seller may be concluded amicably through proceedings for out-of-court settlement of consumer disputes. Participation of the Seller in the proceedings for out-of-court settlement of consumer disputes is voluntary, and the information provided below does not constitute an obligation of the Seller to participate in such proceedings.
In the event that, as a result of the complaint submitted by the Buyer, the dispute has not been resolved, the Seller shall each time provide the Buyer, on paper or other durable medium, with a declaration of the intention to apply for the initiation of proceedings for out-of-court settlement of consumer disputes or consent to participate in such proceedings or to refuse take part in the out-of-court resolution of consumer disputes. If the Seller has not submitted any statement, it is considered that he agrees to participate in the out-of-court resolution of consumer disputes.

Under the rules set forth in the Act of December 15, 2000 on Trade Inspection, a dispute over property rights arising from a contract concluded between the Buyer and the Seller may be submitted to permanent arbitration courts at the regional inspectors of the Trade Inspection, at the request of the Buyer. Under the rules set forth in the Act of December 15, 2000 on Trade Inspection, if the nature of the case warrants it, the provincial inspector of the Trade Inspection shall take action to resolve a civil law dispute between the Buyer and the Seller out-of-court by enabling the parties to bring the positions of the parties closer together in order to resolve the dispute by the parties or to present the parties with a proposal to resolve the dispute.

Proceedings are initiated at the request of the Buyer, submitted to the provincial inspector with jurisdiction over the place of business of the Seller.
The Buyer may also turn to the district ( municipal) consumer ombudsman, whose tasks include, in particular, the provision of free consumer advice and legal information on the protection of consumer interests, as well as acting for entrepreneurs in matters of protection of consumer rights and interests. The rules and procedures for access to out-of-court resolution of consumer disputes are defined separately in the law (including, in particular, the Law of September 23, 2016 on out-of-court resolution of consumer disputes) or in the regulations applied by entities authorized in the resolution of consumer disputes, in particular, in the rules and regulations in force at these entities. The Buyer can also obtain information about out-of-court procedures for dealing with complaints and pursuing claims, as well as the rules of access to these procedures, on the websites of district ( municipal) consumer ombudsmen, social organizations, provincial trade inspection inspectorates, social organizations whose statutory tasks include consumer protection and the Office of Competition and Consumer Protection (in particular: https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php). Pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes), a Buyer may file a complaint via the ODR online platform (http://ec.europa.eu/consumers/odr/).

TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT
(This form should be completed and returned only if you wish to withdraw from the contract)
INSYGNIA Sławomir Bochenek 33-300 Nowy Sącz, Piątkowa 358 adres e-mail: kontakt@beeherbs.pl

I ………………………………………………………………. hereby give notice of my withdrawal from the contract of sale of the following goods:

………………………………………………………………………………………………………. in the quantity of………………………………

Date of receiving the goods: ……………………………………………………………………………………………………………………………………………………………………………….
Name and Surname of Consumer(s): ………………………………………………………………………………………………………………………………………………………………………………
Address of Consumer(s): ………………………………………………………………………………………………………………………………………………………………………………
Account number to which the money for the goods should be returned:
…………………………………………………………………………………………………………….………………………………..

Reason for withdrawal (optional) ……………………………………………………………………………………………………………………………………………………………………………..
…………………………………………………………………………………
Signature of the Consumer
(only if the form is sent on paper)

Date ……………………………………..